Another example of why outsourcing is a bad idea

Customer service representatives in Manila apparently don't speak English well enough to handle pissed off Chicago Sun-Times subscribers who aren't getting the paper delivered — and only part of it when it is.

In August Tribune took over home-delivery of the Sun-Times. The S-T figured the deal, worth millions to both papers, was a good one: it's advertisers and subscribers would get better service and at a reduced cost to the S-T. But for S-T subscribers, the deal's not working out so well. (end of post)